01
Operational Coordination
Manage contracts, regional teams, referrals and service activity.
New platform · Living Well Service Operations Centre
Intelligent service delivery. Inclusive by design.
The Living Well Service Operations Centre brings contracts, regions, workforce, venues and operational oversight together in one coordinated workspace.
What it brings together
One coordinated workspace for complex services
02
Inclusive Workforce Management
Coordinate different working patterns and staff availability.
03
Regional Scheduling
Support appointments, venues and geographically distributed delivery.
Inside the platform
Operational capabilities at a glance
A view of the capabilities presented on the Service Operations Centre itself.
What it offers organisations
- Brings contracts, regions, workforce, venues and service oversight into one organised workspace.
- Supports full-time, part-time and flexible bank working patterns.
- Designed to support more efficient regional appointment planning.
- Configurable around each organisation's programmes, teams and reporting needs.
- Available for demonstrations and early commercial partnership discussions.
Next steps
See the platform in practice or talk to us about licensing it for your organisation.
Commercial availability
Available for demonstrations and early commercial partnership discussions.
The Service Operations Centre is a distinct Living Well Partners product. We are now arranging demonstrations and discussing early commercial partnerships with organisations that want to shape how it is configured and introduced.
The platform is not presented as fully deployed, independently certified or NHS-approved. Configuration, data protection arrangements and implementation are agreed with each organisation before any live use.
Who is it for?
Built for organisations delivering complex services
- NHS and healthcare service providers
- Local authorities
- Employment-support organisations
- Charities and voluntary-sector providers
- Occupational health organisations
- Training and education providers
- Organisations managing geographically distributed teams
- Businesses operating flexible or hybrid workforces
Key capabilities
One central environment for service operations
Each capability can be configured around an organisation's programmes, regions, workforce and reporting needs.
01
Organisation and Contract Management
Coordinate multiple programmes, regions and teams through structured management dashboards.
02
Inclusive Workforce Management
Support full-time, part-time and flexible bank staff through configurable availability and workforce planning.
03
Coach and Staff Availability Bank
Enable staff to indicate availability and support managers in allocating suitable work.
04
Appointment and Venue Coordination
Coordinate appointments, delivery locations and venue bookings.
05
Geographical Scheduling
Support more efficient regional appointment planning while prioritising service requirements and participant preferences.
06
Referral and Service Workflow Management
Monitor referrals, service stages, waiting times and escalation requirements.
07
Operational Cost Visibility
Compare delivery arrangements and support informed resource planning.
08
Performance and Reporting
Provide operational oversight and reporting tools for authorised managers.
Inclusive by design
A platform built for flexible, inclusive employment.
Not everyone can, or wants to, work conventional full-time hours. The Service Operations Centre supports different working patterns, so organisations can manage a diverse workforce of full-time, part-time and flexible bank staff in one place.
Staff can indicate when they are available, and managers can allocate suitable work with that choice in view — while keeping professional standards and service continuity at the centre of every decision.
Employee choice
Working patterns and availability that reflect people’s lives and preferences.
Professional standards
Work allocated to people with the right skills, training and responsibilities.
Service continuity
Services that stay reliable for participants, whatever the mix of working patterns.
Next steps
See the Service Operations Centre in practice
Tell us about the services, teams and regions you coordinate. We can arrange a demonstration and discuss licensing or an implementation partnership.
See all our products on the Our Platforms page.
Let’s discuss what would be most useful for your organisation.
Tell us about the problem you are trying to understand or the change you are trying to make, and we will suggest a proportionate first step.